Cancellation policy

1. right of withdrawal of the consumer

Consumers have the following statutory right of withdrawal if they have purchased goods by way of a distance selling contract in accordance with Section 312c BGB. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (Section 13 BGB).

Cancellation policy

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must send us

Mountain Sports Group UG,
Mumbach Talstrasse 130
69509 Mörlenbach

E-mail return@mountain-sportsgroup.com

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality. The goods must be unworn and with the original label, otherwise we cannot accept the return.

Sample withdrawal form

(If you wish to cancel the contract, please fill out this form and send it back to us)
To
Mountain Sports Group UG,

Mumbacher Talstraße 130, 69509 Mörlenbach

E-mail: info@mountain-sportsgroup.com-

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s)

(only for communication on paper)

Date

(*) Delete as appropriate.
2. costs for return shipment in the event of revocation
The consumer shall bear the direct costs of returning the goods in the event of withdrawal.

3 Applicable law, contract language, place of jurisdiction, dispute resolution, miscellaneous

3. 1 The contracts between the seller and the consumer shall be governed exclusively by German law to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The contract language is exclusively German.

The above provision in this clause 10.1 also applies to a contract with an entrepreneur.

3.2 In the case of a contract with an entrepreneur, the place of jurisdiction for all disputes arising from this contract shall be the competent court at the seller’s place of business, provided that the entrepreneur is a merchant, a legal entity under public law or a special fund under public law. In this case, however, the seller is also entitled to sue the entrepreneur at another competent court.

3.3 The seller hereby informs the consumer that the European Commission provides a corresponding online platform with regard to the so-called online dispute resolution. You can access this platform at the following link: https://ec.europa.eu/consumers/odr/.

The seller shall always endeavor to resolve any disagreements with the consumer with regard to existing contracts by mutual agreement. However, the seller is not obliged to participate in a consumer arbitration procedure (according to VSBG) and will not suggest the consumer to participate in such a procedure.

3.4 The seller hereby informs the consumer of the e-mail address at which the seller can be contacted. This is: info@mountain-sportsgroup.com.